Email & Network Support

Do you need a professional IT support service to take you or your business from "Why isn't it working!" to "It's running perfectly" or "It's like a new machine!"? Well look no further, contact VermaDesign!

We have ten years of experience performing a variety of services related to IT support for personal users or small to medium-sized businesses.

How We Can Help

We offer:

Telephone, email or instant messaging support
In-person support
Competitive, pro-rata pricing
Complete confidentiality of personal data
A variety of services to meet your every need!

Pricing

Our pricing is very competitive and pro-rata. There are no call-out charges if you’re in the Surrey area, and you can pay by an hourly rate or a monthly fee. Call us today to find out more about our great pricing.

Services

Here are some of the many different services we offer to meet the needs of personal users and businesses.

Data backup - If you are one of the many users who do not back up as often as they should, we can help you out. Whether you are not sure how or just need assistance with the process, our technicians will help protect your valuable data from power loss, disasters, and human error.

Disaster recovery and data retrieval - Have you already experienced a disaster? If you need files recovered, we can help retrieve them. Often, one of our skilled technicians can find your missing data even when it seems hopeless.

Software/hardware installation - Our technicians can install software and hardware, and we even ensure compatibility before purchasing and installing, saving you from costly mistakes and mishaps that can occur when you try to do it yourself.

Install business networks - Business networks are tricky to install, whether from scratch or during relocations. We will install your business network for you and make sure it is working before we leave!

Software training - For an hourly rate, we can provide software training for you or your business. Our employees’ experience using computers and training others to do so will benefit you when you hire us for software training.

Email/Network support - If the terms “Windows server configuration” or “MS exchange server” have your eyes glazing over, don’t worry! We provide all kinds of business networking solutions, including email and network support and configuration of email servers.

Fix internet connectivity problems - Whether your internet connectivity problem is caused by a router or ISP issue, we can trace the source of it and get your internet working with minimum downtime. Wired or wireless, we can help!

Security Advice

Some computer users aren’t sure why virus protection, anti-spyware, or firewalls are important to worry about. Each plays an integral role in the protection of your PC!

Virus protection, which does not come installed with most Windows versions, will defend your computer from the latest viruses. Virus protection software scans your computer’s files and looks for infected files, and then removes the virus from the system if one is found. If you don’t have virus protection, your computer might run slowly, crash, or freeze constantly.

Anti-spyware is becoming increasingly important in this era. Privacy is a huge concern of many internet users, especially since secure online transactions are being carried out in increasing numbers and may be compromised by spyware. An anti-spyware program will protect your computer from these programs, which record and give away sensitive information like keystrokes entered on your computer, credit card numbers, bank statements, and more.

Firewalls serve to protect your business network or home network from malicious attackers who might try to gain entry through unsecured ports in the network. With the proper configuration, firewalls will block unnecessary and harmful traffic while allowing the data you want transmitted to pass through.

We can help you purchase and install the software on your computer or a network of computers to keep your internet browsing secure and virus-free.

Top Five IT Support Queries

As you can imagine, we get many questions of all kinds from users. Some are very common, however. We can help you fix all of these problems with minimum hassle.

Computer Running Slowly - Particularly if you are on an older computer, your computer can cause you a great deal of frustration by simply running too slowly. There are many reasons this could be happening -- spyware or viruses, too many hidden junk files, Windows registry errors, or even inadequate RAM. We can determine what is causing the slowdown of your computer and fix the problem for you.
Computer Not Starting - A failure by your computer to start can be caused by many different things. Your computer might simply be disconnected from the wall outlet, have a hardware failure, or have an operating system failure, for example. We can diagnose the reason for the failure.
Software or Program Missing - Sometimes it seems like a program has simply vanished! You try to find it and it is not where it used to be, or it does not seem to be on your computer anymore. This is usually caused by human error, but we can walk you through simple steps to fix it.
Document Missing - Some programs, like Microsoft Word, are notorious for crashing often. When this happens, it can be very frustrating if you have not recently saved what you were working on. We can help you retrieve the documents using AutoRecover and the Find feature.
Internet Not Working - This is another common problem with many possible reasons behind the failure. You might need to replace your computer’s drivers, cables, or network card, or it might be a failure in the internet connection itself, a router, or any piece of hardware between the wall outlet and your network of computers. We’ll determine where the failure lies and fix it.